Return Policy & ClaimsUpdated 2 months ago
Product Returns
We are a small craft food business and do not accept product returns or exchanges. All sales are final.
Taste / Texture
The nature of small batch artisanal craft food production is that every batch is a little different, and that both the taste and texture may be unlike other commercially mass-produced nut butters and snacks. For this reason we do not offer refunds for taste or texture complaints.
However, if ever a product does not meet your expectations for the high quality you are accustomed to from Philosopher Foods please contact us right away so that we can address your concern.
Damaged or Broken Merchandise and Lost or Stolen Packages
Please notify us as soon as possible, and within 14 days if you need to make an order-related claim.
DO NOT DISCARD DAMAGED PRODUCTS OR PACKAGING.
If your order is broken or damaged, including leaking jars, you must keep all the contents of your package, including products and packaging materials, and you will be asked to provide detailed photo evidence of the condition that your package arrived in. Refunds will not be given if the above guideline is not followed.
If you purchased guaranteed InsureShield package insurance with your order we will be able to assist you in placing a claim immediately for a swift refund or replacement.
If you did not purchase guaranteed InsureShield shipping protection with your order please send us a message within 4 days of your shipment delivery date so that we can assist you.
We highly recommend that all customers purchase the convenience of hassle-free InsureShield package protection to guarantee their order.
Changing or Canceling an Order
If you need to cancel or make changes to your order please reach out to us as soon as possible so that we can assist you. If your order has not been fulfilled yet we are happy to cancel or make changes, however if your order has already been shipped we are unable to intervene at that point and the responsibility of the order as it was placed is solely on the consumer.